Welcome to [semalotlde.com]! We strive to provide you with high-quality jewelry and accessories. In the event that you are not completely satisfied with your purchase, please review our Return and Refund Policy outlined below:

1. Eligibility for Returns:

We accept returns within [14] days from the date of purchase.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


2. Return Process:

To initiate a return, please contact our customer service team at [[email protected]] to request a Return Authorization (RA) number.

Clearly mark the RA number on the outside of the package.

Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs.

3. Refund Process:

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

4. Non-Refundable Items:

Personalized or customized items are non-refundable unless there is a defect or error in the product.
5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a refund.
6. Exchange Policy:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Late or Missing Refunds:

If you haven't received a refund within the specified period, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
8. Contact Information:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at [[email protected]].

Thank you for choosing [semalotlde.com]. We appreciate your understanding and cooperation.