There has been damage caused by fraudulent websites
Recently, damage has been caused by fraudulent sites pretending to be Semalotlde. When shopping with Semalotlde, please make sure that the URL of the site is the official site (www.semalotlde.com). If you accidentally place an order on a fake website, please contact the Consumer Hotline (188), which is established by the police or the Consumer Affairs Agency.
Do I need to create an account to order?
Once you have created an account, you can add your favorite items to your Wish List, which makes purchasing easier. The first purchase will allow you to purchase Semalotlde Access, the Semalotlde loyalty program, and enjoy a variety of benefits depending on the amount of money spent. Learn more about FARFETCH Access here. If you have an e-mail address, you can confirm your order and delivery status with your guest account without registering as a member.
What is guest checkout?
In the case of guest checkout, you can order without registering as a member.
How is the price of products in Semalotlde determined?
At Semalotlde, you're shopping items from our luxury brands and partner boutiques worldwide.
Prices are determined by each Semalotlde brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To see the price of a particular delivery address, click on the flag or district flag in the top right corner of this website and select the country or region of the delivery address.
Are you going to have my size again?
To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
Are FARFETCH items guaranteed authentic?
Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.
How will my order be packaged?
Your order will be carefully prepared in a protective Semalotlde package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.
Do your pre-owned items come in different conditions?
Yes, our pre-owned items come in the following conditions:
Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.
Unworn: previously owned but never been used and in original condition. This item comes without its original tags.
Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.
Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.
RETURNS AND REFUNDS
I'd like to return an item.
You can return the product within 14 days of the date of arrival (or within the period set for each stage of Semalotlde Access). Please refer to "Returns & Refunds" and follow the procedure to complete the return process.
Can I exchange items?
We cannot exchange items. However, you can return your original item(s), and then place a new order for your preferred item(s).
How do I book the " Free Return Collection Service"?
To reserve your “Free Return Collection Service”, please log in to "My Account" and follow the instructions on the "Return" screen within "Orders & Returns". If you have placed an order with a guest account, please go to the return form here. You can change the date and time of collection from the "Order & Return" screen.